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Ntl email address hacked

Hi. I believe my Ntlworld email, which I still use, has been hacked. I want to change the password but when I signed in to My Virgin Media,  My Profile/ Manage Accounts, the ntlworld account is not listed. It was originally opened on my husband's account but was transferred to me two years ago.

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Re: Ntl email address hacked

Hi AnnWilson,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you're having some issues with your email account, 

 

Can you please confirm that you're still an active Virgin Media broadband customer? 

 

Alex_Rm

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Re: Ntl email address hacked

Thanks for your reply. Yes, I'm a current customer, Alex

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Re: Ntl email address hacked

Thanks for getting back to me so quickly 🙂

 

I've popped you over a private message to get a few more details from you then I can help. (purple envelope, top right hand corner)

 

Alex_Rm