Menu
Reply
AnnWilson
  • 2
  • 0
  • 1
Joining in
544 Views
Message 1 of 4
Flag for a moderator

Ntl email address hacked

Hi. I believe my Ntlworld email, which I still use, has been hacked. I want to change the password but when I signed in to My Virgin Media,  My Profile/ Manage Accounts, the ntlworld account is not listed. It was originally opened on my husband's account but was transferred to me two years ago.

0 Kudos
Reply
Alex_RM
  • 4K
  • 229
  • 304
Forum Team
Forum Team
503 Views
Message 2 of 4
Flag for a moderator

Re: Ntl email address hacked

Hi AnnWilson,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you're having some issues with your email account, 

 

Can you please confirm that you're still an active Virgin Media broadband customer? 

 

Alex_Rm

AnnWilson
  • 2
  • 0
  • 1
Joining in
500 Views
Message 3 of 4
Flag for a moderator

Re: Ntl email address hacked

Thanks for your reply. Yes, I'm a current customer, Alex

Alex_RM
  • 4K
  • 229
  • 304
Forum Team
Forum Team
499 Views
Message 4 of 4
Flag for a moderator

Re: Ntl email address hacked

Thanks for getting back to me so quickly 🙂

 

I've popped you over a private message to get a few more details from you then I can help. (purple envelope, top right hand corner)

 

Alex_Rm