on 20-11-2022 22:58
Hi VM,
I've just newly registered on your Community using my Yahoomail but unfortunately, I didn't receive any verification in my inbox or spam folder for 3 days but it worked using another email domain. You might want to investigate this.
Thank you.
on 22-11-2022 08:24
Thanks for your post on our Community Forums @Jaims, and a very warm welcome to you!
Sorry for any inconvenience or frustration this caused you.
We'll do all we can to ensure this issue doesn't reoccur.
Kindest regards,
David_Bn
on 22-11-2022 12:48
Hi @David_BN
I can change back to my Yahoomail, as that is my preferred email address for this account, and see if the verification email drops this time.
Maybe I should give your team some time to investigate this issue before I switch back to that domain.
on 23-11-2022 13:11
Hello Jaims.
I can look into this for you, if you still need assistance?
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L
on 23-11-2022 13:54
I got your message and I've replied.
Thanks!
on 24-11-2022 14:03
Thanks Jaims,
Can you please send it again, I haven't been able to find it.
Gareth_L
on 24-11-2022 14:53
Hi @Gareth_L
I have resent the previous message and also replied to your last message.
Thanks.
on 25-11-2022 15:01
Hello Jaims.
Sorry it must be an error as I haven't received it yet.
Can you please resend it sorry.
Gareth_L
on 25-11-2022 15:37
Hi Gareth_L
I honestly don't know how to fix that but it's sure there are even more problems than I've earlier reported that you need to escalate. Am I the only one whose replies can't be delivered to you and other colleagues?
I have just added you as a friend and then sent all the replies again. Hope that fixes the issue of not receiving my replies.
Thank you.
on 18-03-2023 18:21
Sorry to bring up an old post but i just wanted to also say ive had the same issue today using my sky/yahoo email on the first account i created for this community site. Ive requested the verification link about 4 times today on my sky/yahoo but nothing arrives, seen this post and created a new account with my gmail account and came through straight away.
frustrating problem as you cant even post / message anyone for help until you are verified.
thanks to the original poster for the solution, VM you still need to look into this for other people?
thanks