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Message 11 of 14
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Re: New street cabinet installed

150 and go through to customer service, there aren't really any other numbers to give out, you can lodge a formal complaint regarding it but its likely they will do nothing about it, you'll then be free to escalate it on to the ombudsmen who will then rule that VM did everything required to build the cabinet and rule in their favour, i mean i know its a **bleep**ty answer and not what you're hoping for but realistically they aren't in the wrong and they aren't going to dig up what could potentially end up being dozens of roads just to move a single cabinet without an extremely good reason

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Fibre optic
Message 12 of 14
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Re: New street cabinet installed

MikeKD wrote:
From here I was hoping to get a contact number to speak to someone about it. That's all.

Mike I have sent you a private message, purple envelope to the top right

All the voices in my head are my own voices - Find your own!

If I have helped you then please click on the "thumbs up" icon.

If you feel I have helped to solve your problem then please mark my message as a "Helpful Answer"

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Message 13 of 14
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Re: New street cabinet installed

Consult the communications code of practice (download it) and read the part about siting of poles and cabinets, if the build is adjacent to a rear garden fence providing solely by itself access to a secure rear garden , flat roof or private property then it is in a secure by design position. It may be illegal, If the local council have agreed to the build and it is illegal then neither VM or your local authority have acted diligently, both parties can be held accountable. Communications companies sign up to the code of conduct and are accountable, if you are a customer of VM then once you have explained the situation OFCOM will address the issue with you. If it an obstruction then you may have a case to get it removed.

Act quickly as time is a deciding factor check your boundary lines as they might have encroached onto your property, boundaries are defined spuriously by HM land registry. 

You will not get any guidance from this site regarding this matter as in my experience the community team is limited

1) With knowledge 

2) With any authority than to refer you to the defence team!

Virgin Media will also tell you that if the matter goes to court then they are yet to lose a case for an uplift and re siting of any of their apparatus.

Try contacting VM division of works by email

hope this helps

Watch this space!!!!!!!
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Message 14 of 14
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Re: New street cabinet installed

Thanks very much for that information.  Just to close the loop and to let folks know the upshot here's what happened:

1. Numerous calls and emails to VM and contractors yielding no response.

2.  As my concern was about security I managed to get an appointment with the local police's crime prevention officer (it's called something different to that, actually, but I can't remember the name) who surveyed the property and cabinet and produced a report.

3.  His view was that the siting of the cabinet increased security risk but there were measures I could take, predominantly around judicious planting/resiting of appropriate vegetation.  I chose to take his advice rather than get ground down by the bureaucracy inevitably faced trying to get a wronged righted with a large Corp.

4.  The contractors who subsequently did the trench digging etc. were often noisy, careless in their parking and lacking sense in where they left tooling, barriers and vehicles overnight.  Often they blocked roads when working.  HOWEVER, whenever they were asked to move something, stand back, resite kit they always responded quickly and with politeness and respect.  They did a very hard, laborious job well and I have nothing but praise for them.  Unfortunately, they've had to return to a number of streets recently to redo the tarmac finishes and block paving.  In my view this is a case of the management of the project not putting in place and/or applying quality standards and control.

5.  So now I have the option to replace my BT Infinity 2 broadband package with VM once my current contract expires in June.  It's not so straightforward though, is it?  I need to decide whether to go with the VM TV package or Sky Q - we have 4 rooms to stream to......  Or maybe a hybrid of VM broadband, Sky Q and Vonage for landline (it's imperative we have the landline and Anytime calls according to my better half).  

6.  I'm fairly sure I'll move to VM broadband from a pricing perspective, unless BT can more than match VM's new customer pricing.  I've found BT service to be ok, does anyone know where the best place is to find out the overall customer experience, service level and availability for VM service?


Thanks all for your input to date

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