New router needed

[LK991]

My new iPhone tells me that my router (hub 3.0) has weak security. It's a few years old. How do we get a new one?

By the way, you guys are really hard to get in touch with. There doesn't seem to be a tech support option on your phone meno. I can't find anywhere to contact you on my My Virgin Media pages either: the Contact Us link logs me out and doesn't help. I can't find a WhatsApp function when I log in on the mobile either.

[Graham_A · Accepted solution]

@LK991 You don't need a new router.  Have a look at this post:

https://community.virginmedia.com/t5/Networking-and-WiFi/iOS-14-Weak-Security/td-p/4410050/jump-to/f...

[LK991]

That's very helpful, thank you very much @Graham_A .

[Ashleigh_C]

Hi there @LK991

Thank you so much for your first post to our forums and welcome to the team! It's great to have you here! 

I am so sorry to hear that this happened and a hug thank you to @Graham_A for their help and guidance on this. 

Is this issue now resolved for you? 

[LK991]

Yes thanks, all good.

[Ilyas_Y]

Thanks for the update @LK991.

Happy to hear that the issue has been resolved. 🙂
As always - reach out to us if you need anything.

Kind regards,
Ilyas.