After placing an order yesterday and setting up my memorable word, I had reason to call Customer services. Whilst going through the secure character check, it failed every time. I can only think it was a keying error when i provided my word. Operator asked me some security questions and accessed my account, but was unable to reset my word, said it had to be done on line, Logged into my Virgin Media via laptop, accepts my login then just stalls on the infinity loop, will not let me go any further.
Any suggestions as to how I get my secure word reset, and log into my account successfully would be much appreciated, Thanks
