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Need to update contact number on my account

Joining in

Hi There,

Could someone please help me in changing my contact number on my account as it is the wrong one?

When i goto my account to change the details the website says "Sorry can't do this, try again later" then the page locks, side bar goes and then its an error page. 

Thank you


Fibre optic

You would need to contact customer service to get it changed if it won’t let you do it on the app or you can speak to the chat team 150 through a vm landline or 0345 454 1111

Forum Team
Forum Team

Hi Nixzy,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've been unable to update your contact number via your online account. So I can help I've popped you over a private message so I can get a few more details from you (purple envelope, top right hand corner)