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XNTLcustomer
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Need to remove 2 unused NTLWORLD email accounts .

Hi , Im looking for help 

My wife and I each have an old Ntlworld email account.

When we moved house over three years ago, unfortunately Virgin were not available at our new address (still the case). So when we closed our account with VM we stopped using our old email accounts as VM advised us that they would close them down after a short period.

The accounts are still active, they are collecting all sorts of spam and are unfortunately still linked to our names. I am concerned about them being used maliciously.

Is there a department or point of contact anyone can recommend ?

 

 

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DJ_Shadow1966
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Re: Need to remove 2 unused NTLWORLD email accounts .

Hello

I have escalated to the VM forum team, one of the VM staff will be along in this thread to have a look at it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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XNTLcustomer
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Re: Need to remove 2 unused NTLWORLD email accounts .

Thank you for your prompt reply.

Im sure that the VM team are busy but i do feel this is a step in the right direction.

Thanks again

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Paul_DN
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Re: Need to remove 2 unused NTLWORLD email accounts .

Hi XNTLcustomer,

 

 

 

Thank you for reaching out to us in our community, I am sorry to hear we werent able to provide the services where you moved to 3 years ago, I will be happy to help get you unwanted email addresses deleted.

 

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.


Regards

 

Paul.

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