Virgin Media Community

[jawsbless]

I have a very old virgin.net email account which I have been unable to access for some time - the Virgin account was with my parents. 

My virgin.net account was linked to my gmail many years ago so emails to that old address would still come through. 

I had a facebook hack due to my virgin.net email a few years ago, and now have a notification from google that 23 passwords have been leaked in a data security breach. However these are all connected to my old virgin.net address. 

I have seen on this forum that it needs to be a ticket to your IT team to fully deactivate the email account - please can I do this? 

Thanks.

[David_Bn]

Good Afternoon jawbless,

Thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to see we've not been able to close down an orphaned account. 

Check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn