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JamesDevil
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Need number for Fraud Team

I'm currently part way through ordering my new phone/contract, but I was just told that my account is locked due to a fraud flag.

I was given a number for the Fraud Team but it doesn't actually work.

Can someone provide me with the correct number?

Thank you in advance.

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Forum Team
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Re: Need number for Fraud Team

HI JamesDevil, 

 

Thank you for your post and welcome to the forums. 

 

Unfortunately there isn't any number in this case, a high percentage of new orders go through this process, this isn't anything personal just a procedure our guys run through. They will contact yourself within 24/48 if they need any extra information. If they don't need it, they won't need to call.

 

Cheers. 

Ryan_N - Forum Team
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JamesDevil
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Re: Need number for Fraud Team

I already knew that the process is meant to involve a team calling you for extra info if needed within 24/48 hours, they never did that the first time I tried buying my Phone NOR THE OTHER DOZEN TIMES.

I just spoke to the sales team and they forwarded me onto another team that was meant to handle the problem, but the answer phone for that team says they are only open Monday to Fridays.

Virgin I'm VERY close to getting a more expense contract elsewhere if it means I can get some decent customer service!

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Re: Need number for Fraud Team

I can understand your frustration, but the above message still applied. 

 

Cheers. 

Ryan_N - Forum Team
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