Hi Pokeyesue,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear about the issue with your email account, as you've been advised you would need an active Virgin MEdia broadband account in order to use the email service.
This isn't something we're able to reset for you now, we can however delete the email account from our systems if you believe it's been hacked.
Let me know if you'd like us to do this.
Alex_Rm