Virgin Media Community

[Pokeyesue]

I have lost access to my virgin.net email account and require customer services to reset my password for me please.

The account has been hacked, which is the reason I have been locked out. 

Thanks Pokeyesue

[Ellis_H]

Sorry to hear of your issue, please text 07533051809 with a brief description of your issue and someone will call you back asap.

[DJ_Shadow1966]

Hello

Are you still a Virginmedia broadbnand customer is not please see - https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073 and
https://community.virginmedia.com/t5/Email/Closure-of-former-customer-email-accounts/m-p/4092021.

If you are still a customer is the email address linked to your account ?

Regards Mike

[Pokeyesue]

Hi DJ

I am not a virgin broadband user and never have been. I have owned this account from day 1.

I have not received any notice of closure from virgin.

At this moment in time my account is still very active and has been hacked this morning. As an active account I wish to regain access to it.

I need to reset the password and security question.

Thanks

[dannylau]

---

@Pokeyesue wrote:

Hi DJ

I am not a virgin broadband user and never have been. I have owned this account from day 1.

I have not received any notice of closure from virgin.

At this moment in time my account is still very active and has been hacked this morning. As an active account I wish to regain access to it.

I need to reset the password and security question.

Thanks

---

All you can really do in this case is ask Virgin to delete the account, they won't assist non customers and the account will be deleted in the near future anyway

[Pokeyesue]

What a joke.

Warning to all old customers. No one at Virgin has helped me. I have spent hour on the phone getting nowhere. Automated message systems have failed  me. I have written via the post to Virginmedia complaints department, I have emailed and contacted security hub and all have failed to responded. Having your email account hijacked is bad, allowing criminals to continue now for over a week to continue making my life hell. 

Virginmedia have not done a thing to address this. 

[Alex_RM]

Hi Pokeyesue,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear about the issue with your email account, as you've been advised you would need an active Virgin MEdia broadband account in order to use the email service. 

This isn't something we're able to reset for you now, we can however delete the email account from our systems if you believe it's been hacked.

Let me know if you'd like us to do this.

Alex_Rm

[Pokeyesue]

Hi

My first option is to recover my account so that I can then recover my data  and make it secure also allowing me to gain access to web sites so that I can change my security settings.

As a second option and if its the only option on the table then this account needs closing down. 

This is the first time anyone at virginmedia has even acknowledged control and access to a virgin.net account. 

[Alex_RM]

Thanks for getting back to me Pokeyesue,

I'm afraid we wouldn't be able to resume access to the account, but I can raise an IT ticket to have it removed from our systems.

I'll pop you over a private message so I can get a few more details from you.

Alex_Rm

[Pokeyesue]

Hi

Seriously Virginmedia. 

You have promised to close the account and its still open a week later. 

This is a serious breach of gdpr.

Any lawyers out there that wants an easy case please feel free to contact me.