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Shanty1
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Name on Account But Not Account Holder

Hi,

Any advice would be greatly appreciated here as I am at a loss on what to do. 

A name change was completed on my account last year (or so I thought) but I just received a bill from a bailiffs company demanding £193. 
I don’t know the account password anymore and cannot get hold of the new account holder. Therefore I cannot speak with customer service as they won’t let me in without current password.

I would like to know how I can get my name and email address off the account. I haven’t lived at the address since 2018 and also haven’t been paying any monthly bills. They have been debited from the other guys account who I am unable to get hold of.

Any advice much appreciated. 

Thank you 

Matt 

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Travis_M
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Re: Name on Account But Not Account Holder

Hi @Shanty1

 

Thanks for posting on our community forum, sorry to hear about this!

 

I'm going to drop you a private message to collect some more information, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



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