Virgin Media Community

[stuxter]

I received an e/mail yesterday from a scammer wanting payment via bit coin. 

All the usual threats.

The mail appeared to be sent from me and quoted my password correctly.

I spoke to tech support off shore. They changed my password and told me to go in and re-change the password.

Since then I have been unable to change my password. I input my e/mail address and answer the security but it will not progress any further.

I have also lost all my e/mails but can access my inbox and receive e/mails

Any help on this would be much appreciated

Stuxter

[Gareth_L]

Hi stuxter

Sorry to hear this. 

The mail box will be locked from our side as a security measure.

Have you ran a full virus scan on all the  devices that have access to your home WIFI network?

Regarding the rest I can help out with that.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L

[Gareth_L]

Hi Stuxter. 
As we stand now are you able to access your email account okay and have you ran a full virus scan on all devices?

Gareth_L

[stuxter]

I can send and receive emails fine.

I have not run a security check on all devices connected to my wi-fi.

My main concern is that i cannot change my password through virginmedia.com

Are you able to view the offending email?

[stuxter]

Hi Gareth.

Are you able to call on my mobile number?

It is listed on my account.

Cheers

[Matthew_ML]

Hey stuxter, thank you for reaching out. 

We don't / organise calls back from the forum sorry.

However I can see Gareth has managed to resolve this issue for you, did you need some help with resetting a password?

You can also do it self if you wish or I can help you, please do let me know. Thanks 

[stuxter]

I spoke to a BB call centre agent and it has now been reset.

[Jodi_S]

Thanks for the update stuxter,

Glad to hear your our team resolved the issue for you.

If you have any further issues, please come back to us through this channel.

Kind regards Jodi.