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Bezsue2
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NTL world email not working

Hi,

The past week I have had no emails through outlook. So tried to sign in via the web page but to no avail. I am worried it has been compromised.

I also cannot sign into any other sites using that email adress ie E-Bay.

I can sign into my Virginmedia account though.

Can anyone help with this?

Thanks Bez

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MissPasko
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Re: NTL world email not working

This could be caused by a number of reasons.  Is the address linked to your current VM broadband account?

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

Or, it may have been locked for security reasons, and need attention from the Forum Team.  They will ask you to change the password on the account. You may need to use Forgotten Password:

virgin-media-reset-username-and-password 

Post back if any of this helps - if not the Forum Team should be able to help tomorrow.


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Bezsue2
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Re: NTL world email not working

Thanks Misspasko,

I contacted VM and they found a problem at their end. All sorted now. Phew!!