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NTL e-mail address hacked - Need help to close e-mail address

Joining in


Hi all

Really need some help please. On 13th July both by ebay and my sons XBOX Live accounts were hacked because the hacker got hold of my email address. We have no idea how this was done because e have not used this email address for a very long time and left Virgin Media last year so are unable to contact customer services. 

Both ebay and XBOX accounts identified suspicious activity and immediately blocked the accounts. We have since been able to close them.

However I am very worried that the email is still live and I cannot access it as the hacker has changed the password.

Please can one of the Virgin Team please get in touch we me to help. I have seen many other posts exactly the same as this, so hopefully this will work


Forum Team
Forum Team

Hi PW9, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having an issue with the email address. 

I will send you a PM so that this can be looked into further.