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NTL Email Hacked

Joining in

My NTL email has been hacked and used to reset passwords to Facebook and Instagram, plus attempted to gain access to many others. I have reset my password etc but they still seem to be able to request password resets. I urgently need this stopped before any further damage has been done. Thanks


Very Insightful Person
Very Insightful Person

Did you follow all the advice here, My Virgin media email has been hacked | Virgin Media Help, to re-secure your email account?

A miscreant only needs to know the email address / username to request a password reset but to complete the compromise they require access to the receiving email account which they no longer have.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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Forum Team (Retired)
Forum Team (Retired)

Hi @KL999,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with your email at the moment!

Have you taken a look at our Hacked Email page as @用心棒 suggested? If you'd like further help, we're happy to have the old email deleted permanently to ensure security to your accounts.

I'll send you a Private Message to confirm a few details. Please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon!

Thank you! 😊 

Forum Team

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