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nc123450
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My web site being blocked by Virgin media

My website www.nikkichapple.com has stopped working when I try and access it via Virgin Media.

I have tried different browsers and private browsing sessions through my home Virgin Media account and I get the same message

nc123450_0-1618179657520.png

However my website works OK with other ISPs and mobile data connections.

 

 

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MrHalfAsleep
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Message 2 of 13
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Re: My web site being blocked by Virgin media

Working fine here, just give it a bit of time.

website.jpg







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Ridicule is nothing to be scared of - Adam Ant
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nc123450
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Message 3 of 13
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Re: My web site being blocked by Virgin media

Its still not working for me. I just get

Hmmm… can't reach this page

nikkichapple.com took too long to respond

Try:

ERR_CONNECTION_TIMED_OUT
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goslow
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Message 4 of 13
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Re: My web site being blocked by Virgin media

Working OK here also via VM DNS.

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MrHalfAsleep
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Re: My web site being blocked by Virgin media

OK - open a command prompt [Windows key+R, then type cmd] then type:

 

ping nikkichapple.com

I got this below, so the website is alive and well!

Pinging nikkichapple.com [5.77.32.253] with 32 bytes of data:
Reply from 5.77.32.253: bytes=32 time=25ms TTL=53
Reply from 5.77.32.253: bytes=32 time=25ms TTL=53
Reply from 5.77.32.253: bytes=32 time=20ms TTL=53
Reply from 5.77.32.253: bytes=32 time=21ms TTL=53

 tracert nikkichapple.com then gives this:


Tracing route to nikkichapple.com [5.77.32.253]
over a maximum of 30 hops:

1 4 ms 4 ms 10 ms 192.168.0.1
2 * * * Request timed out.
3 14 ms 11 ms 20 ms bagu-core-2b-xe-1019-0.network.virginmedia.net 
4 * * * Request timed out.
5 * * * Request timed out.
6 19 ms 19 ms 17 ms tcl5-ic-6-ae0-0.network.virginmedia.net
7 21 ms 18 ms 19 ms be20.asr01.thn.as20860.net [195.66.224.207]
8 37 ms 49 ms 41 ms be1.asr01.dc4.as20860.net [130.180.202.22]
9 24 ms 21 ms 22 ms be2.asr02.dc4.as20860.net [130.180.202.20]
10 22 ms 22 ms 21 ms be1.asr02.dc3.as20860.net [130.180.202.18]
11 24 ms 22 ms 22 ms 3028.asr920-1.dc3.as20860.net [130.180.203.29]
12 22 ms 20 ms 20 ms euk19.eukhosting.net [5.77.32.253]

 







--
The only winning move is not to play.
No system is 100% secure
Ridicule is nothing to be scared of - Adam Ant
The only thing constant - is change. Chris Evans
The internet is a series of tubes
Windows Update isn't rocket science - if it were, it would work.
Unlike Monty Python, spam is never off.
Some video posts may contain swearing/inappropriate content for young children

π
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nc123450
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Re: My web site being blocked by Virgin media

Hi I get this

Microsoft Windows [Version 10.0.19042.867]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\Users\nchapple>ping nikkichapple.com

Pinging nikkichapple.com [5.77.32.253] with 32 bytes of data:
Reply from 5.77.32.253: bytes=32 time=22ms TTL=54
Reply from 5.77.32.253: bytes=32 time=18ms TTL=54
Reply from 5.77.32.253: bytes=32 time=19ms TTL=54
Reply from 5.77.32.253: bytes=32 time=17ms TTL=54

Ping statistics for 5.77.32.253:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 22ms, Average = 19ms

C:\Users\nchapple>
C:\Users\nchapple> tracert nikkichapple.com

Tracing route to nikkichapple.com [5.77.32.253]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 11 ms 11 ms 11 ms lutn-core-2a-xe-030-0.network.virginmedia.net [62.252.13.77]
4 11 ms 12 ms 12 ms lutn-core-2b-ae1-0.network.virginmedia.net [62.252.64.154]
5 * * * Request timed out.
6 19 ms 22 ms 18 ms tcl5-ic-6-ae0-0.network.virginmedia.net [62.254.85.66]
7 20 ms 18 ms 18 ms be20.asr01.thn.as20860.net [195.66.224.207]
8 24 ms 30 ms 28 ms be1.asr01.dc4.as20860.net [130.180.202.22]
9 17 ms 21 ms 19 ms be2.asr02.dc4.as20860.net [130.180.202.20]
10 17 ms 17 ms 17 ms be1.asr02.dc3.as20860.net [130.180.202.18]
11 17 ms 21 ms 18 ms 3030.asr920-2.dc3.as20860.net [130.180.203.31]
12 18 ms 20 ms 16 ms euk19.eukhosting.net [5.77.32.253]

Trace complete.

C:\Users\nchapple>

I have rebooted my router but it is still not working via my Virgin Media connection.

However through the same PC I can still access my web site via VPN using other ISPs and in addition I can access my web site via mobile phone data connection but not if I switch to wifi

 

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MrHalfAsleep
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Message 7 of 13
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Re: My web site being blocked by Virgin media

It is there and it is working which is a good thing.  Something else appears to be going on that is a bit beyond my knowledge, no doubt someone will be along to help out further.  It could be something not updating properly which happens from time to time.







--
The only winning move is not to play.
No system is 100% secure
Ridicule is nothing to be scared of - Adam Ant
The only thing constant - is change. Chris Evans
The internet is a series of tubes
Windows Update isn't rocket science - if it were, it would work.
Unlike Monty Python, spam is never off.
Some video posts may contain swearing/inappropriate content for young children

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用心棒
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Message 8 of 13
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Re: My web site being blocked by Virgin media

Open a Command Shell or Terminal and enter the following command:

 

curl -I  https://nikkichapple.com

 

and post the result here.

BTW: from the groundwork done by MrHalfAsleep I would be looking at the server for evidence of it dropping web traffic from your public IP Address

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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newapollo
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Message 9 of 13
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Re: My web site being blocked by Virgin media

Working fine for me on Teesside.

Do you know any nearby people on VM who can try accessing the site so you can check to see if it's a localised issue?

Have you tried clearing cache and cookies?

Also try incognito mode

What happens if you try a different browser?

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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jamesofmerton
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Message 10 of 13
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Re: My web site being blocked by Virgin media

i tried this last night. norton blocked it for me saying malware.  just tried it again. it says the same 'Dangerous Webpage Blocked'

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