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My sister is receiving texts from virgin technician coming to fix her service, she's not with virgin.

My sister has received 4 text messages from virgin saying an engineer is on their way out to fix her media services. She doesn't have virgin, obviously they've entered wrong number and she's worried the original account holder is not getting their service. She wants her number deleted but can't get in contact with anyone to fix this problem. An engineer rang her yesterday and she tried to explain but he fobbed her off. 

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Re: My sister is receiving texts from virgin technician coming to fix her service, she's not with virgin.

I have flagged this issue to the forum team who are best placed to help resolve this; be aware it can take them a few hours / days to respond.

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: My sister is receiving texts from virgin technician coming to fix her service, she's not with...

Hi Kimalew76,

 

Thank you for your post. I'm sorry to hear about this. 

 

What I will do is private message you so we can look into this. 

 

^Martin

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