My ntl email has been hacked and I can’t change the password

[Mumzy26]

I’ve had an email from a hacker saying they have hacked my email which they have,they know the password but when I try and change it it keeps saying incorrect password incorrect email my Facebook has also been hackedan I no longer have access to that either  

[Beth_G]

Hi Mumzy26,

Thank you for your post, I am very sorry to hear that your email address has become compromised. I know this must be worrying for you.

I have sent over a private message so I can assist further with this. In the meantime, we'd recommend taking a look here for more information about what steps to take in these circumstances.  

[Mumzy26]

They’re signing me out of everything locking me out

signing me up to new things please can somebody help me,

[Megan_L]

Hi Mumzy26,

Thanks for using the Community Forums to get your NTL email secure, I'm sorry to hear hackers have managed to access it! 

I can see that you're already in a private message with one of our colleagues, Beth_G who is working on this for you.

They will respond back to your message as soon as possible!

Thanks,

Megan_L