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kbsserv
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My email has been changed not buy me, i cannot login or change anything, what do i do please?

Hi

I have received an email for virgin media to say my email has been successfully changed , only not me who has changed it, so must have been hacked ?

cannot login or anything , so assume password has been changed as well

What do i do please ?

 

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Graham_A
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Re: My email has been changed not buy me, i cannot login or change anything, what do i do please?


@kbsserv wrote:

Hi

I have received an email for virgin media to say my email has been successfully changed , only not me who has changed it, so must have been hacked ?

cannot login or anything , so assume password has been changed as well

What do i do please ?

 


Try the password reset route.  If that doesn't work then wait for the Forum Team to help you. 

virgin-media-reset-username-and-password 

Once you have regained access follow all the steps mentioned here: virgin-media-mail-my-email-has-been-hacked 

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: My email has been changed not buy me, i cannot login or change anything, what do i do please?

 

Thanks for the suggestion, but cannot get past the security question stage

 

 

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Graham_A
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Re: My email has been changed not buy me, i cannot login or change anything, what do i do please?


@kbsserv wrote:

 

Thanks for the suggestion, but cannot get past the security question stage

 

 


Try different combinations of all Uppercase or all lowercase letters, especially if the security answers were set some years ago.

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Re: My email has been changed not buy me, i cannot login or change anything, what do i do please?

Hi kbsserv,

 

Welcome to our community and thanks for posting. Sorry to hear you're having issues accessing your email account.

 

I can see that you have already tried to change the password without success. You can follow the link here and this will show you step by step guide on how to fix the issue you have.

 

After trying the above and if you are still unable to access your emails we will gladly take it further form here for you.

 

Please let us know how you get on so we can assist you further.

 

Kind regards Jodi

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Re: My email has been changed not buy me, i cannot login or change anything, what do i do please?

Hi

 

need you help please , getting nowhere trying to login to change details,

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Re: My email has been changed not buy me, i cannot login or change anything, what do i do please?

Thanks for trying kbsserv,

 

I will certainly take it from here for you. I will pop you over a private message to take your details and get this unlocked for you.

 

Click on the purple envelope to accept the chat.

 

Kind regards Jodi

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kbsserv
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hacked

My email has been changed not buy me, i cannot login or change anything, what do i do please?
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Graham_A
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Re: hacked

Have you replied to the Private Message that @Jodi_S  sent you on Tuesday?  Check the purple envelope at the top right corner of this page.

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kbsserv
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Re: hacked

Had a few messages backwards & forwards, said it would be sorted within 24hrs but still i cannot login as shows 

email has changed. I am a bit concerned now that it has been hacked again.

 

Kal 

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