Virgin Media Community

[Shaheena]

Hi ,

Just received an email that one of my devices may have malware, and if I am unable to resolve it my connection may be cut off.which I can't afford because I am working from home.can anyone please help.

[Anankha]

Try running these programs:
MBAM free: https://www.malwarebytes.com/mwb-download/
Eset online scanner: http://www.eset.com/us/online-scanner/
Adwcleaner: https://www.malwarebytes.com/adwcleaner/

If these find one or more infections but do not fully remove them it will be wise to register with a malware removal site to receive dedicated malware removal instructions, an expert will remain with you throughout the process until confirmation that your PC is 100% clean.
Malwarebytes virus/malware removal forum:
https://forums.malwarebytes.com/forum/7-windows-malware-removal-help-support/
Bleeping computer malware/virus removal forum:
https://www.bleepingcomputer.com/forums/forum22.html

Do you have any phones, Tablets, or other devices which may be infected? If so you’d have to check them too.
iDevices aren’t affected by malware unless jailbroken.