cancel
Showing results for 
Search instead for 
Did you mean: 

My Netflix account has been changed, it’s now in Spanish

farlingtonbob
Tuning in

My Netflix account has been changed, it has a different username, password and is now in Spanish. I cannot get any help from virgin or Netflix each blames the other, can someone please point me in the right direction 

1 ACCEPTED SOLUTION

Accepted Solutions

Cardiffman282
Super solver

There is this thread (similar scenario but messy handling by both sides still unfortunately) https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Netflix-hacked/td-p/5341063

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

See where this Helpful Answer was posted

2 REPLIES 2

Cardiffman282
Super solver

There is this thread (similar scenario but messy handling by both sides still unfortunately) https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Netflix-hacked/td-p/5341063

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

John_GS
Forum Team
Forum Team

Hi @farlingtonbob 

Thanks for posting and welcome to the community. I am sorry to hear of this happening with your Netflix and will send you a PM now.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill