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farlingtonbob · ‎02-09-2023

My Netflix account has been changed, it has a different username, password and is now in Spanish. I cannot get any help from virgin or Netflix each blames the other, can someone please point me in the right direction

Cardiffman282 · ‎02-09-2023

There is this thread (similar scenario but messy handling by both sides still unfortunately) https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Netflix-hacked/td-p/5341063

Current VM broadband only customer. Previously with NTL, Virgin Net, Cabletel, Cable Online. Patiently looking forward to a FTTP choice in my area.
Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. Landline via Sipgate. TV via Freeview and smart TV apps.

See where this Helpful Answer was posted

Cardiffman282 · ‎02-09-2023

There is this thread (similar scenario but messy handling by both sides still unfortunately) https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Netflix-hacked/td-p/5341063

Current VM broadband only customer. Previously with NTL, Virgin Net, Cabletel, Cable Online. Patiently looking forward to a FTTP choice in my area.
Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. Landline via Sipgate. TV via Freeview and smart TV apps.

John_GS · ‎03-09-2023

Hi @farlingtonbob

Thanks for posting and welcome to the community. I am sorry to hear of this happening with your Netflix and will send you a PM now.

Best wishes.

John_GS
Forum Team

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My Netflix account has been changed, it’s now in Spanish