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My Netflix account has been changed, it’s now in Spanish

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farlingtonbob
Tuning in

on ‎02-09-2023 11:41

My Netflix account has been changed, it has a different username, password and is now in Spanish. I cannot get any help from virgin or Netflix each blames the other, can someone please point me in the right direction 

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Cardiffman282
Problem sorter

on ‎02-09-2023 11:54

There is this thread (similar scenario but messy handling by both sides still unfortunately) https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Netflix-hacked/td-p/5341063

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Cancel VM here
Complain to VM
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Demand compensation from VM here
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See where this Helpful Answer was posted

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Cardiffman282
Problem sorter

on ‎02-09-2023 11:54

There is this thread (similar scenario but messy handling by both sides still unfortunately) https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Netflix-hacked/td-p/5341063

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here
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John_GS
Forum Team
Forum Team

on ‎03-09-2023 11:57

Hi @farlingtonbob 

Thanks for posting and welcome to the community. I am sorry to hear of this happening with your Netflix and will send you a PM now.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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