Menu
Reply
Highlighted
  • 8
  • 0
  • 0
Tuning in
463 Views
Message 1 of 3
Flag for a moderator

Mobile phone call from virgin media

Received a call from a mobile number. I answered and the caller gave me my name and also knew I'd cancelled my tivo service and could he come round and pick it up. I replied that I'd been waiting for virgin to send me the details of how to package and where to take it to send it back. He replied that the due to covid 19 virgin was sending them to pick them up as some customers hadn't been sending them back. He said if it was OK he'd pick it up in 30 minutes but never turned up. Is virgin media doing this or is it a scam 

0 Kudos
Reply
Highlighted
  • 11.36K
  • 784
  • 1.6K
Very Insightful Person
Very Insightful Person
459 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Mobile phone call from virgin media

Virgin media have there own box collectors now, so this sounds legit

I work for Virgin Media and my posts are my own opinions
Highlighted
  • 581
  • 111
  • 120
Forum Team (Retired)
Forum Team (Retired)
456 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Mobile phone call from virgin media

Hi

100% not a scam. One of my team members is currently out box collecting.

correct process followed To call you first 


Here to help! I'm a manager helping out whilst working from home. Find out more