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Mobile phone call from virgin media

Received a call from a mobile number. I answered and the caller gave me my name and also knew I'd cancelled my tivo service and could he come round and pick it up. I replied that I'd been waiting for virgin to send me the details of how to package and where to take it to send it back. He replied that the due to covid 19 virgin was sending them to pick them up as some customers hadn't been sending them back. He said if it was OK he'd pick it up in 30 minutes but never turned up. Is virgin media doing this or is it a scam 

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Alessandro Volta
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Re: Mobile phone call from virgin media

Virgin media have there own box collectors now, so this sounds legit

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Re: Mobile phone call from virgin media

Hi

100% not a scam. One of my team members is currently out box collecting.

correct process followed To call you first 


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