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Missed call from loyalty team

3 missed calls today a text message and a email from Syed Abbas claiming to be from virgin media loyalty team asking why I have cancelled my contract and offering upto 50% off my package , would you say it is real employee trying to keep my services or a scam 

Thanks 

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Re: Missed call from loyalty team

Hi, we do have a Syed Abbas working in Sales Operations.

 

Thanks 

Rich

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Re: Missed call from loyalty team

Brilliant would you say it's ok to call him back on the mobile number he rang from 

Thanks 

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