I just received a call today on my Virgin Media landline at 8:50am today, that when I picked up the phone it was an automated message that said, “You have missed a call from your Broadband provider” and that our service will be cut off between 24-48 hours due to activity…
I just had another phone call with no answer...
Could you tell me whats happening? Is there a way to see who called me? Or check if it is legitimately from Virgin Media?
They called again and I managed to record the automated message: “You have missed a call from your Broadband provider, we will disconnect your internet connection within 24-48 hours due to some illegal activity happening over your internet server, for further enquiries please speak to our executive. To get connected to our technical executive, please press 1.”
That link gives you some useful background but it is completely wrong when it says that it is a new scam. The basic idea has been used by scammers for many years with slight variations. There are many different versions in use at any one time and you are incredibly lucky if this is your first experience.
One common version claims to be from BT and when the victim says they get their broadband from Virgin Media the scammer says authoritatively that BT is responsible for all broadband services. (That's not true of course!)
The scammers don't limit themselves to pretending to be telecommunication companies either. There are many other scams which purport to come from lots of well known organsations. A popular one claims to be from HMRC and says "there is a warrant out for your arrest for tax fraud". Many people have lost thousands of pounds to that one!
it would be comforting to know that Virgin can respond and look into the number of these spam calls.
Unfortunately, there is no comfort from scammers. Stopping these calls is incredibly difficult. The phone numbers used will inevitably have been faked and are changed regularly so providers like VM cannot block the calls by blocking the numbers. Also, they are usually run by organisations based outside the UK in countries where it is difficult if not impossible for UK authorities to take direct legal action against the scammers.
******************************* I am just another Virgin Media customer. If someone posts a useful reply you can say thanks by clicking on the thumbs up sign in their post. If someone posts a message that solves your problem it helps everyone if you mark their post as a Helpful Answer