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Memorable word reset

Nromij
Joining in

on ‎24-01-2023 14:18

Hi, 

Is there a way to reset my memorable word/phone password? I get asked over the phone but can't remember!

Thanks

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

on ‎24-01-2023 14:43

@Nromij wrote:

Hi, 

Is there a way to reset my memorable word/phone password? I get asked over the phone but can't remember!

Thanks

@Nromij This can now be done via the My Virgin Media online account.  Log in with the username and password and then click on Account Settings > Account Details > scroll down to Telephone Security Details > click on edit and enter the new passphrase

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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John_GS
Forum Team
Forum Team

on ‎25-01-2023 14:49

Hi Nromij

Thanks for posting and welcome to the community

Have you followed Graham_A's advice here and reset it? 

Let us know if you need further assistance.

Best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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