Virgin Media Community

[Sophiec1]

Hi there, 

I need to reset my memorable word. The details for the account are: 

Name : [MOD EDIT: Personal details]

Email : [MOD EDIT: Personal details]

Account number : [MOD EDIT: Personal details]

Thanks

[Kath_F]

Hi Sophiec1, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We can certainly reset the memorable word that you use when calling us to pass data protection. In order to do that, we will need to confirm some information with you though. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks, 

[Kath_F]

Hi Sophiec1, 

Thanks for coming back to me via private message. 

I have gone ahead and updated your memorable word. Next time you call us, please quote characters from your new memorable word 🙂

If you have any further issues, pop back and let us know. 

Thanks,