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Gaz95
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Memorable password

Hi need help can't remember memorable password used when opening my account 3 yrs ago and i am trying to do an online chat about problems with broadband as i can't get through on the phone and they need the password to procede. Anyone any idea's ?????

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JasonHill
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Re: Memorable password

Good afternoon, we cannot disclose any security information but the costumer services representative should be able to offer you other means to confirm your identity and then assist you on setting up a new password.

 

thanks 

 

jason 






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Ultimate Ooomph package
500mbps Broadband with the SH3
Three TiVo V6 boxes
Home landline
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Lincolnshire Engineer with over 7 years experience.
Service, Install, fttp, networks, business & in depth diagnostics and audio and visual specialist.

Refer a friend to Virgin media and earn £50 each! Credited to your Virgin Media account.
Text -

RAF + (your virgin account number) + (your friends name and number) + T ID 5765 to 80011
T&C’s apply see virginmedia.com
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Gaz95
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Re: Memorable password

Hi Jason can i do that through the online chat ?

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JasonHill
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Re: Memorable password

I would of thought so but if not the normal 150 from any virgin landline or 0345 454 1111 would work. 

thanks 






Here to help! I'm a technician helping out whilst working from home. Find out more




Ultimate Ooomph package
500mbps Broadband with the SH3
Three TiVo V6 boxes
Home landline
Unlimited sim

Lincolnshire Engineer with over 7 years experience.
Service, Install, fttp, networks, business & in depth diagnostics and audio and visual specialist.

Refer a friend to Virgin media and earn £50 each! Credited to your Virgin Media account.
Text -

RAF + (your virgin account number) + (your friends name and number) + T ID 5765 to 80011
T&C’s apply see virginmedia.com
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