Virgin Media Community

[Mxrk1]

Hello

I have seen that it is possible to change the memorable word via the forum. If a moderator could contact me, that would be really great!

Many Thanks.

[newapollo · Accepted solution]

Hi @Mxrk1 

You should be able to alter this by logging into My Virgin Media then click on Update Settings >  Account Details and scroll down to Telephone security details and edit the memorable word field

[Rice645]

Hi new to virgin broadband. 
I need to update my memorable word. 
Can I do this via the app or on line? 

Can’t get through to virgin via phone as need to input my memorable word ti speak to someone! 🤷‍♀️🤦🏼‍♀️

[Graham_A]

@Rice645 Yes, you can do this via your My Virgin Media account via a web browser.  Follow the instructions posted by newapollo in the reply before yours but note that 'Update settings' is now 'Account settings'.

You can also do this via the My VM app through the settings option. It will take you to the web page for your account.

[Chris_W1]

Hi Rice645, thanks for the message and welcome to the forums. 

I can see that the community have explained how this can be done, can you confirm if you have managed to get this done? 

Kind regards, Chris. 

[Rice645]

Yes this worked thank you

[David_Bn]

Thanks for the update @Rice645, and I'm pleased with the assistance of our Community Forums, you were able to have this resolved.

Do feel free to come back to us if you experience any issues with the services.

Kindest regards,

David_Bn