Menu
Reply
Kevinjb
  • 1
  • 0
  • 0
Just joined
453 Views
Message 1 of 2
Flag for a moderator

Membership details

Hi, when i joined virgin media (by phone) I never received a welcome pack, therefore I don't know my account details etc to log in online or even speak to someone over the phone as its the first thing it keeps asking. Can anyone help or point me in the right direction to get this info. My bills just gone up and I can't even speak to anyone to sort or cancel it. 

Thanks 

Kev

0 Kudos
Reply
John_GS
  • 8.71K
  • 476
  • 770
Forum Team
Forum Team
320 Views
Message 2 of 2
Flag for a moderator

Re: Membership details

Hi Kevinjb

 

Thanks for posting and welcome to the community. I am sorry for the delayed reply. I can see that since posting you've spoke to the system and agreed a new deal. Were you also sent your account details to be able to create the online account?

 

Let me know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply