Hello everyone I don't know if anyone can help me but I am trying to change the password on my router to one that I want when I try to manage the router from either my phone or laptop it will ask me for a password. I have the password on the red card that has the password (and I know it's correct because I just reconnected to the router) but when I type it into the password section it is saying password is wrong. Now like I say I know the password I have is correct because I have connected my Xbox and phone to it lately but for some reason it keeps saying password is wrong when I manage the router. Can anyone give me any assistance please. Thank you
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There are two passwords printed on the hub - the wiifi password and the settings password.
To access the web interface yuo need to use the Settings password.
During initial setup user is prompted to change Hub 5's default password; this may explain why the password listed on base is not working. To restore the Hub's default settings perform a factory reset, see How Do I Reset Or Reboot Hub | Virgin Media Help
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Hey there @FTR-Prezzie, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear about the issues with the password on the router.
May I ask if you are inputting the security admin key when you are attempting to sign in to the Hub manager?
Let us know.
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Thank you for the reply I have managed to sort it out. I didn't realise that to manage the router the password to get in was different to the actually password you use to connect to the router. When a kind person in here told me about the settings password that is when I got in. Thank you