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Malware warning via email

Hi,

I've received an email from internet-security@virginmedia.com with a warning about a device on my home network potentially having malware:

"Our reference: VMIS5-MALWARE-F008407148"

"To protect our customers, we work with a number of not-for-profit organisations that gather information about internet connections that appear to be at risk of things like malware infections. On 11 September 2020, one detected that gumblar , a piece of malware, was present on a device using your internet connection."

To my understanding Gumblar is a trojan from 2009 which targets devices with older Windows OSs, i.e. pre-Windows 7. None of the devices on my network have these OSs, however despite this I have run checks on all Windows devices using both antivirus software and Malwarebytes, and all came up negative for Gumblar.

Is this email legitimate, and if so, could it be a false positive given that multiple anti-malware scans have turned up nothing? Could my works VPN have anything to do with it since those have been known to trigger false positives?

Cheers,

Concrete

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Re: Malware warning via email

Got the same email through.

Scans also came back clean. I also use a VPN to work remotely and my oldest installation of Windows would be 7 or 10.

Can we get some kind of official comment on this, or an insight into what kind of internet traffic triggers this detection?

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Re: Malware warning via email


@Concrete_Donkey wrote:

Hi,

I've received an email from internet-security@virginmedia.com with a warning about a device on my home network potentially having malware:

"Our reference: VMIS5-MALWARE-F008407148"


The forum team are best placed to take this forward; your post has been flagged to them however be aware it can take them a few hours / days to respond.

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Re: Malware warning via email

Thanks for your post Concrete_Donkey, and a very warm welcome to our Community Forums!

 

I'd be happy to take a closer look into this for you, check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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Re: Malware warning via email

Just to give the thread a quick update;

 

I dropped the OP a private message. The response from the OP tells me this has now been resolved via our IT team, with a factory reset on the hub also performed

 

Kindest regards,

 

David_Bn

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Re: Malware warning via email

It's great that the issue was resolved in this case. Any chance you could elaborate on the cause or how to proceed with getting it resolved?

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Re: Malware warning via email

It would be good to know how this was resolved, as we have just had a similar email and are unsure whether we really have an issue or not.  

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Re: Malware warning via email

Hi there @rosslynn14 

 

Thanks for your post. Sorry to hear you've had a similar email through. I will take a look in to this for you - I'll send you a private message now to go through security. 

 

Thanks, 

 

 

Hollie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Re: Malware warning via email

If you could add us to the process as well it would be appreciated. Such a statement from VM is quite serious and it seems like it was left open ended.

Thank you

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