My avg scan has detected an issue with my virgin telly tablet. Message is 'system updates contains malware that could harm your device. It is installed in system partition and cannot be uninstalled. Instead you must deactivate the app from system settings.'
There is no option to deactivate when I tap on resolve. What should I do?
There is no email. I've looked in settings - system updates, but there is nothing to indicate when the last system update was. The security patch level is 5 Jan 2018. Do Virgin send out system updates for the tablet?
Exertis have stated that it is Virgin Media software.
They're not able to release an update as they do not own the Virgin Media ROM and They're not able to provide a service to fix the tablet as they no longer have a repair facility for the Virgin Telly tablet.
They're also not able to "fix" the system without Virgin requesting that it's looked into - and at this point, they have advised that they've not been consulted.