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MisterPMTB
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Malware Letter

Hi,  I received a letter yesterday advising that something on my network was sending malware, i have checked my account and my wifes account and cannot find any issues in email forwarding, i have also scanned phones and laptops and found no issue.  I am unable to check 2x tablets as they are to old for the f-secure app, so i have used a malware scan which has shown nothing.  Has anyone else come across this before?  

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用心棒
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Re: Malware Letter

Did the notification provide any information beyond raising the alarm, for example the detected malware name?

 

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MisterPMTB
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Re: Malware Letter

No it just says spam emails are coming from a device using my internet connection, also say "may" be.  

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Anankha
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Re: Malware Letter

If you have a Hub 3 check to see if the guest network is not open to all & if you’re broadcasting a free wifi hotspot then someone may have accessed this with an infected device. The free wifi hotspot is supposed to be separate from the main connection but it’s worth a mention if all devices show clean.

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用心棒
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Re: Malware Letter

Given the limited information provided in the notification you have done all that can be expected and been advised to do by Virgin Media. Only additional advice I can offer is:

  • to make sure device operating system and applications are kept updated
  • remove any applications / apps no longer used
  • be wary of using applications / apps from non-established organisation / developers 
  • avoid applications / apps that as part of their service want to use your resources (device processor time, internet connection, etc.), for example Hola VPN
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