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shinji78
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Lost phone password. How do I identify myself?

I'm leaving Virgin but the only way seems to be calling to a phone number where an automatic reply asks me for my phone password which I no longer remember.

How do I get out of this loop?

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Graham_A
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Re: Lost phone password. How do I identify myself?


@shinji78 wrote:

I'm leaving Virgin but the only way seems to be calling to a phone number where an automatic reply asks me for my phone password which I no longer remember.

How do I get out of this loop?


At the point the system asks you to enter characters from your verification passphrase do nothing but continue to wait - they system should eventually transfer the call to an agent who will be able to go through alternative security questions with you.

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Graham

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