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dja83
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Message 1 of 8
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Loose wires hanging down back of property

I have loose wires hanging down at the back of the property after recent bad weather. Can someone come out & fix them please?

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Very Insightful Person
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Message 2 of 8
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Re: Loose wires hanging down back of property

If these wires are VM's own external installation then they will refix them for you. You'll have to phone in for this to arrange a tech visit - 150 or 0345 454 1111. They may charge as a no fault call out. Surely you can find someone local to reattach the wires to the wall.


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dja83
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Message 3 of 8
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Re: Loose wires hanging down back of property

They are VM wires. I have tried ringing the number, but as I have no fault with my service there is no option for this. I’m trying to get it sorted to prevent a fault. I’m on the 1st floor & have no way of tying them back myself.

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Very Insightful Person
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Message 4 of 8
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Re: Loose wires hanging down back of property

Just select broadband faults, let the test run and phone back within 10 mins and you'll get straight through.


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Forum Team
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Message 5 of 8
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Re: Loose wires hanging down back of property

Hi  dja83, thanks for the message. 

 

Did you managed to get in touch with us to get this resolved? 

 

What was advised? 

 

Kind regards 

Chris. 

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dja83
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Message 6 of 8
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Re: Loose wires hanging down back of property

No I didn’t speak to someone. Are u able to arrange for someone to come out please?

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Forum Team
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Message 7 of 8
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Re: Loose wires hanging down back of property

Hi dja83, 

 

We will send you a private message 

 

Kind regards 

Chris. 

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Roger_Gooner
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Message 8 of 8
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Re: Loose wires hanging down back of property

Can you post some photos?

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
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