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Looks Like Fraudulent Account Opened In My Name

Hi, 

Checked my credit file last week and I saw a Virgin account has been opened and is showing in my file. 

I do not have virgin media and never have nor did I open an account so it looks like an account has been opened with my details.

Virgin Media customer service has been poor. Three times I have called to report and explained everything which took a while and  every time they say someone will call you back. Five days later no one calls. They won’t give me a reference number or anything to follow up with. 

I am hoping there is a direct number I can or who can I contact in virgin media to assist.

thanks 

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Re: Looks Like Fraudulent Account Opened In My Name

Send a  a letter or email explaining the situation  and with the following information:

  • A photo or screenshot showing the Virgin error on your credit file
  • Contact details for yourself

They will investigate this and come back to you within 28 days.

 

The contact options are:

  • By post at: Consumer Underwriting, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, Birmingham, B26 3RZ
  • Or via Email: creditfileamendments@virginmedia.co.uk

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Mark as Helpful Answer if I've helped

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Re: Looks Like Fraudulent Account Opened In My Name

Virgin customer services are terrible.

From credit file reply They tell you to call them to report the potential fraud and gave me the telephone number. You call and passed around five different departments all whom keep saying we don’t deal with this.

i even got to someone in the fraud department whom said this is not me I will pass you back to customer services?

Seriously you ask me to call you and then no one will help!   

Who to call?

Still no call back from Friday when told 24 hours. 

 

 

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Re: Looks Like Fraudulent Account Opened In My Name

Hi mwb7818,

 

Thank you for your post. I'm very sorry to hear this. 

 

I will private message you to look into this further. 

 

^Martin

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