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Hez91
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Login issues

Every time I update my app it asks me for my password again, then tells me it’s wrong! It won’t let me reset my password or login via Safari. Really really getting on my nerves now. Wishing I stayed with sky. 😤😤 also didn’t get credited for March/April sports because ‘my bill was already issued’ so I had to pay full price for they months even though I only joined on March 07 and football was cancelled on 17th or something. 😤

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Graham_A
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Re: Login issues

You haven't said which particular app you are having issues with.

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Hez91
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Re: Login issues

It’s the remote control app and the normal app to check my bill ect. It doesn’t let me log on at all, even on safari just keeps telling me wrong password, and won’t let me change password 🙁

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Graham_A
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Re: Login issues

Ok, to help diagnose the issue forget the apps for a moment.  What happens if you try to log into your My Virgin Media account with your primary account details using a web browser and this URL:

https://my.virginmedia.com/

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Graham

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Hez91
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Re: Login issues

It says it doesn’t recognise my username/password. Even through that link. 

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Graham_A
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Re: Login issues

The only other to try before leaving this to the staff to investigate us to check what the system thinks your primary username is.  You can check this through the link here for forgotten username:

virgin-media-reset-username-and-password 

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Graham

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John_GS
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Re: Login issues

Hi Hez91

 

Thanks for posting. I am sorry to hear of the online account and app issues. I'll be happy to sort this out. As we'll be discussing security, I'll send you a PM now

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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