Letter received about possible malware infection

[robl216]

I have received yet another letter stating that a device using my internet connection MAY BE infected with malware.

I have scanned all devices on my network and all are clean.  There is no information about what malware has been detected and all it states is that a third party has notified Virgin Media.

I am an IT Specialist working in the Finance sector so know quite a bit about these things.

How am I supposed to identify what is at fault with no other information other than a device may be infected?

I do have a NAS server on my home network which I can access from my phone or iPad externally.  Is this causing the 'alert'?

Could someone help identify what I am supposed to look at as the letter is quite threatening when it states my service could be suspended due to this activity!

[jem101]

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@Ryan_N wrote:

Snip....

We wouldn't be able to escalate it with the team as if it has been identified to something like this - for security reasons the relevant would be sent out.

....Snip

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Sorry to bother you Ryan, but is there any chance of the above sentence being translated into meaningful English? It's just that as it stands it does seem to be a (semi)random list of random words!

But to 'Robl216', (oh I can't '@' anyone anymore now can I? I need to expend some effort and time finding a workaround now, don't I?)) honestly, ignore the emails, in fact do yourself a favour and setup a rule to move any similar messages directly to the bin so you aren't bothered by them again.Now more than happy to be proven wrong but I suspect that despite the dire warnings (there purely to cover themselves and keep the lawyers happy), VM have never, ever actually terminated anyone's connection - and they never will!

Best wishes

John

[robl216]

Thanks John.

I just want to see what is being detected and try and work out where it is coming from.

I like to know what is going on with my network.

Rob.