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robl216
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Letter received about possible malware infection

I have received yet another letter stating that a device using my internet connection MAY BE infected with malware.

I have scanned all devices on my network and all are clean.  There is no information about what malware has been detected and all it states is that a third party has notified Virgin Media.

I am an IT Specialist working in the Finance sector so know quite a bit about these things.

How am I supposed to identify what is at fault with no other information other than a device may be infected?

I do have a NAS server on my home network which I can access from my phone or iPad externally.  Is this causing the 'alert'?

Could someone help identify what I am supposed to look at as the letter is quite threatening when it states my service could be suspended due to this activity!

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Zoie_P
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Re: Letter received about possible malware infection

Hi Robl216, 

Thank you for your post and welcome to our forums 🙂

I am sorry to hear you have received a malware letter. Unfortunately, we are unable to specify the device. We advise you follow the advice in the letter.

Zoie

Zoie
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robl216
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Re: Letter received about possible malware infection

Thank you for your reply.

However the letter just states to scan for malicious software, which I have done, and then post on this forum for further advice!!

No other information is provided.

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Ryan_N
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Re: Letter received about possible malware infection

I have found this - can you let me know if you can check it out please 🙂 

 

https://community.virginmedia.com/t5/Security-matters/Email-Letter-received-Malware-Denial-of-Servic...

 

Cheers, 

Ryan. 



Ryan_N- Forum Team


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