I have received yet another letter stating that a device using my internet connection MAY BE infected with malware.
I have scanned all devices on my network and all are clean. There is no information about what malware has been detected and all it states is that a third party has notified Virgin Media.
I am an IT Specialist working in the Finance sector so know quite a bit about these things.
How am I supposed to identify what is at fault with no other information other than a device may be infected?
I do have a NAS server on my home network which I can access from my phone or iPad externally. Is this causing the 'alert'?
Could someone help identify what I am supposed to look at as the letter is quite threatening when it states my service could be suspended due to this activity!
Thank you for your post and welcome to our forums 🙂
I am sorry to hear you have received a malware letter. Unfortunately, we are unable to specify the device. We advise you follow the advice in the letter.
Thank you for your reply.
However the letter just states to scan for malicious software, which I have done, and then post on this forum for further advice!!
No other information is provided.
I have found this - can you let me know if you can check it out please 🙂
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