@janethill wrote:
I have received a letter stating one of my devices has spam emails from it which could put at risk personal data, online transaction and a device could be infected with malware.
Can anyone advise if this is a genuine letter from Virgin and not a scam?
Virgin Media do send out letters that warn you if there is evidence that a device on you network has been infected with malware. Signs that spam email is coming from a device on your network is often evidence of malware. On the other hand, clicking on links in spam emails is one way to allow malware to be installed on a device.
Bear in mind that the infected "device" may not be your pc or laptop, it could be something like an Amazon firestick.
It would be worthwhile following the advice here: https://www.virginmedia.com/help/malware-alert however the genuine letters also include advice.
That link suggests that if you need further assistance, you can call on a third party organisation called 'Gadget Rescue' however, note that you will have to pay for that service. Rather than going to them I would recommend that you use a local IT support company or individual if you feel that you need additional 'hands on' support.
Coenoby
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