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ja52reading
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Letter from VM: Device using my internet connection may be infected with malware.

Hi,

I have just received this letter from Virginmedia.

I am not a computer expert and I would appreciate any help in resolving this issue.

I access the internet through a PC, mobile phone and an Amazon Firestick plugged into my TV.

What I’ve done so far.

  • Norton Full System scan three times – no infections
  • Ran Malwarebytes several times – no issues
  • Changed all passwords
  • Virus Safe is on
  • Firestick – Apps from unknown sources and ADB debugging are OFF.
  • Safe Web activated.
  • No email addresses under Auto Forwarding
  • Email address up to date in My Profile
  • Mobile – ran Norton Mobile Security Anti Malware scan – no malware detected. F-Secure SAFE scan – multiple times, no issues with infections or unwanted applications.

At this point I have no way of knowing whether the problem has been resolved.

Can anyone please advise me if I have done enough, or, if not, what my next steps should be?

Thanks in advance for any assistance.

Jim.

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用心棒
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Re: Letter from VM: Device using my internet connection may be infected with malware.

Did the letter name the malware?

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ja52reading
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Re: Letter from VM: Device using my internet connection may be infected with malware.

Hi and thanks for your reply.

The letter says: "We've been notified that spam emails are coming from a device using your internet connection. We don't know what device this is. It's likely that a device connected to your broadband is infected with malware."

The letter doesn't say what the malware is.

Any thoughts?

Best wishes,

Jim.

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用心棒
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Re: Letter from VM: Device using my internet connection may be infected with malware.

Similar posts on the forum where, despite following the advice, the cause of the notification remained elusive the guidance has been to wait and see if further notification are issued. Should you still have concerns post back here.

ja52reading
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Re: Letter from VM: Device using my internet connection may be infected with malware.

Thanks for your help, it is much appreciated.

Jim.

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