Latest Phishing News 31/07/2023
We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response
Email 1
Account Update
Update Your Card Details
Update date:
27th July 2023
Account number:
Ending xxxx
Mobile number:
Ending xxxx
Your tariff:
21DAY Promo 9.14 - 14GB + Ultd mins
[LINK REMOVED]
Your payment will be taken by Direct Debit on or just after 21th September 2023
Dear Valued Customer,
Payment Processing Issue: Please Update Your Details
We had trouble processing your recent payment for your account.
To avoid service disruption, kindly update your payment information through our secure portal. Log in to Your Account and follow the simple steps.
Rest assured, we'll reattempt the payment in a few days.
Thank you for your cooperation.
Best regards,
The Virgin Media Team.
Email 2
Maintenance and Email Fast Track
Dear all,
I hope the email finds you well from our service provider, this is to inform you that your sent emails can be fast tracked to know the status of it.
The Box below is to update your sent emails properly for fast tracking.
[LINK REMOVED]
Support Team
VirginMedia
Email 3
Your Virgin Media Bill
Update Payment Details
Dear Customer,
We apologize for the inconvenience, but we could not process your payment successfully.
To ensure uninterrupted service, kindly update your payment details
by logging into your account
[LINK REMOVED]
Your payment method will be retried automatically
over the next few days.
Kind regards,
The Virgin Media team
Email 4
Webmail Notice!
Unusual request activity
We received your request to delete your account.
We will process your request within 24 hours.
All features associated with your account will be lost.
To retain your account, kindly Cancel Request to continue using our services.
[LINK REMOVED]
Email 5
Hello [INFORMATION REMOVED],
It looks like we're still waiting to get our kit back from you. The reason we ask for it back is so we can refurbish, reuse and recycle as much of it as possible.
We can come and collect it from your house at a date that works with you. All you need to do is choose a date below and someone from our Collections team will pick it up. Sorted!
[LINK REMOVED]
The address we've got is: [INFORMATION REMOVED]
Let us know below if you've changed address.
[LINK REMOVED]
Here is what you need to return:
Kit Description Serial Number
Broadband Router [INFORMATION REMOVED] [INFORMATION REMOVED]
Set Top Box [INFORMATION REMOVED] [INFORMATION REMOVED]
Already booked a collection or sent our kit back? Thank you - and feel free to ignore this email.
Kind regards,
The Virgin Media team
Email 6
Reconfirm Your [INFORMATION REMOVED] Account Details
Dear [INFORMATION REMOVED],
Date: 7/18/2023 3:14:00 p.m. .
Your incoming mail has been blocked by the ntlworld.com server
[LINK REMOVED]
You have 6 (SIX) new pending incoming mails,which will be retrieve after upgrade
Thanks,
powered by ntlworld.com Helpdesk Service
