We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.
We're having difficulty processing your payment. We suggest double-checking your account details, Please kindly check your details by clicking on the link below:
Your payment method will be retried automatically over the next few days. Until you click on the link, we can't update your account and you'll need to continue using your old username to sign in.