We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or respond
We are contacting you with important information regarding your account. We have been trying to contact you. However, we are unable to reach you.
Our security department have identified some errors while processing your last payment of bill.
This might be due to either of the following reasons:
1. Direct debit authorization failed. 2. A recent change in your personal information. (eg: billing address, phone)
Due to this, to ensure that your service has not been interrupted, we request you to confirm and update your billing information today.
Please note: If this is not completed we will be forced to temporary suspend your account for further verification.
Thank you for your understanding as we work together to protect your account.
Kind regards, The Virgin Media team
Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 626215). Registered in England No. 09058868. Registered office: 500 Brook Drive, Reading, RG2 6UU.