We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response.
> From: Virgin Media [Email removed] > Date: XX October 2020 at XX:XX:XX GMT > To: [Email removed] > Subject: Direct Debit Confirmation - Virgin Media > Reply-To: Virgin Media [Email removed] > > > Virgin | media > > DIRECT Debit > Important: > Confirmation of the set-up of your Direct Debit Instruction > > > Account number: XXXXXXXXX > Area ref: XX > Direct Debit Reference:XXXXXXXXXXXX > > > Dear, > > Thanks for choosing to pay your Virgin Media bills by Direct Debit. We'd just like to confirm your details. > > Bank Account Holder's Name:XXXXXXXX > Bank Account Number: XXXXXXXX > Bank Sort Code: XX-XX-XX > > If any of these details are incorrect, please call our team as soon as possible on XXX from your Virgin Media phone, or XXXX XXX XXXX* from any other network. > > If your details are all ok, then you don't need to do anything else - you're all ready to go! Your Direct Debit will be set up and effective from the date agreed when you signed up. You have the right to cancel your Direct Debit at any time. > > A copy of the Direct Debit Guarantee is at the bottom of this email. > > Yours sincerely, > XXXXXXXX XXXXXXXXX > Head of Finance Services > Virgin Media Payments Ltd > > DIRECT Debit > > The Direct Debit Guarantee > This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits > If there are any changes to the amount, date or frequency of your Direct Debit Virgin Media Payments Limited will notify you 5 working days in advance of your account being debited or as otherwise agreed. If you request Virgin Media Payments Limited to collect a payment, confirmation of the amount and date will be given to you at the time of the request > If an error is made in the payment of your Direct Debit by Virgin Media Payments Limited or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society > If you receive a refund you are not entitled to, you must pay it back when Virgin Media Payments Limited asks you to > you can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us. > > * For details about how much it costs to call our team, see our callcosts. > > Virgin Media Payments Ltd. Registered Office: 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales No. XXXXXXX. > Help > > My Virgin Media > > Contact us > Please do not reply to this email DDR