We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or respond.
We're having difficulty processing your payment. We suggest double-checking your account details, Please kindly check your details by clicking on the link below:
My Account Details.
Your payment method will be retried automatically over the next few days. Until you click on the link, we can't update your account and you'll need to continue using your old username to sign in.
The Virgin Media team
Dear Customer, Sorry, we couldn't process your most recent bill at the moment Please kindly visit your My Account here and update your payment details