We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response
Dear Customer, We were unable to process your last payment of bill. We have been trying to contact you. However, we are unable to reach you. Your account and services are scheduled for disconnection. This might be due to either of the following reasons: 1. Direct debit authorization error. 2. A recent change in your personal information. (eg: billing address, phone) You must update your billing information immediately in order to avoid any interruption to your services. Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today. [LINK REMOVED] Kind regards, The Virgin Media team.