We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or respond.
Email 1 Dear User
We notice your virgin media mailbox has exceeded its storage limit. You are required to verify your mailbox and increase the storage capacity kindly click "my virginmedia" And follow the instructions to increase the storage capacity of your mailbox. Thanks my virginmedia.
my virginmedia Admin Helpdesk (@) 2020. All rights reserved.
Email 2 Dear Customer,
We were unable to process your last payment of bill. We have been trying to contact you. However, we are unable to reach you. Your account and services are scheduled for disconnection on XX July 2020.
This might be due to either of the following reasons:
1. Direct debit authorization error. 2. A recent change in your personal information. (eg: billing address, phone)
You must update your billing information immediately in order to avoid any interruption to your services. Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today.
My Virgin Media eBilling
Kind regards, The Virgin Media Team
P.S. We don't pick up emails from this mailbox, so please don't reply to this email address. If you'd like to get in touch, you'll find all the details at [Link Removed] instead.
Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 626215). Registered in England No. 09058868. Registered office: 500 Brook Drive, Reading, RG2 6UU.